SCHMIDT Camberley at 5 Pembroke Broadway, Camberley

Contacts

Phone:
+44 1276 408888

Address:
5 Pembroke Broadway, Camberley, England GU15 3XD

Web site:
home-design.schmidt

Categories:
General contractor  

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Reviews

• ★ ☆ ☆ ☆ ☆

  14.07.2019

  Donna Sidebotham
  I am beyond disappointed to report our hideous experience with Schmidt Camberley. I will keep this Brief but do know we have 2 A4 Pages of issues documented throughout this traumatic experience.
  We opted to go for what we believed was a high-end company, as we wanted one great experience with the bells and whistles they acted like they could provide. We have had endless problems with wrong items being sent, many items missing, and then fighting to get what we had asked for when we ordered. I am sad to say that whilst most issues were resolved, this has only happened because we had legal help and our legal advisor was in full contact with Schmidt. We genuinely believe without his legal help, we would not have our kitchen. Our kitchen is not what we had ordered. Compromises were made in order to get close. We wanted the cooker hood with spice rack and they sent a different one. We wanted the pedal bin, and this had to be a different brand retro fitted with fitting costs at our expense and no offer to cover this cost.
  We have had no apology for our trauma and we wanted nothing more than to celebrate our dream kitchen. Instead we have a daily reminder of the heart ache and worry that has occurred for half of this year. We placed our order in November. We still don’t have our final shelf up as we are having to wait for our fitters to come back due to Schmidt being so delayed in rectifying issues (we only had the shelf delivered in the last few weeks). I will add, I was told this suspended shelf was something they could do, and it was all in hand…. the reality is that we have had to source our own suspension gear.
  Please be aware that these cowboys are actually called Luxor kitchens. This was not on any paper work. As a result, SCHMIDT head office have been difficult and not helpful. I have had only 2 phone calls from head office in regard to this issue and those were long after our legal advisor had stepped in and hunted down the UK representative of Schmidt and spoken to her.
  Whilst Schmidt have seemed to be in the background on this matter, it has not been enough to reassure us, and we are worried sick should we ever need to initiate the guarantee on anything.
  I strongly advice you look elsewhere for a kitchen. I feel I would have done better on eBay!

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